Refund policy

We want you drinking good coffee, not filling out forms. Here's how it works.

If something's wrong with your order

If your coffee arrives damaged, faulty, incorrect or otherwise not as described, contact us as soon as reasonably possible (photos help) via our contact page. For a major failure, you may choose a replacement or a full refund. For other problems, we'll provide the remedy required by the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Change of mind

Because every bag is roasted to order and coffee is a perishable food product, we can't accept change-of-mind returns once your order has been dispatched. Need to change or cancel? Contact us as soon as possible — we'll do our best to change or cancel your order before fulfilment begins, but we can't guarantee changes once roasting or processing has started.

Wrong address

If an order is returned to us because the delivery address you supplied was incorrect or incomplete, we can redeliver (shipping charges apply) or refund the order minus the original shipping charge paid. This doesn't apply where the delivery error was ours or the carrier's — we'll fix those at our cost.